Sayoor Privacy Policy
Welcome to Sayoor, a leading Bangladeshi clothing brand. Your privacy is important to us. This policy explains how Sayoor, operated by Shakib Alam, collects,
uses, discloses, and protects your information when you visit our website, make a purchase, or interact with us.
1. Information We Collect
We collect information primarily to fulfill your orders and enhance your shopping experience. The types of data we collect include:
A. Personal Identification Information
Contact Data: Your full name, email address, phone number, and shipping address.
Account Data: Username and password (encrypted).
B. Transaction and Payment Information
Transaction Details: Products purchased, date and time of transaction, and amount spent.
Payment Data: If you use an online payment method, we collect limited data such as payment card type and the last four digits of your card. Full payment card details are processed securely by third-party payment gateways (e.g., banks or mobile financial services) and are not stored by Sayoor.
C. Usage and Technical Information
Device Data: IP address, browser type, operating system, and unique device identifiers.
Browsing Data: Pages viewed, products searched for, referral source, and time spent on the site. We collect this data using cookies and similar tracking technologies.
2. How We Use Your Information
We use the collected information for the following purposes:
Purpose | Details |
|---|---|
Order Fulfillment | To process and deliver your purchases, including shipping and communicating about your order status. |
Customer Service | To respond to your inquiries, requests, and feedback, and to manage returns and exchanges. |
Account Management | To manage your user account, verify your identity, and provide access to features like order history. |
Marketing and Promotions | To send you promotional emails, newsletters, and updates about new collections or special offers (you can opt-out at any time). |
Service Improvement | To analyze customer behavior, fix technical errors, and continuously improve our website design, product offerings, and user experience. |
Security and Legal | To prevent fraudulent transactions, enforce our terms and conditions, and comply with legal obligations. |
3. Sharing Your Information
Sayoor does not sell your personal data. We only share your information with trusted third parties necessary for running our business:
Service Providers: We share data with third-party vendors who perform services on our behalf, such as:
Delivery Partners: Courier and logistics companies to ship your orders.
Payment Processors: Secure gateways that handle your payment transactions.
Marketing & Analytics Partners: Services that help us analyze website usage and manage marketing campaigns.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
4. Data Security and Retention
Security: We implement various physical, technical, and administrative security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
5. Your Rights and Choices
You have control over your data. Depending on your location, your rights may include:
Opt-out of Marketing: You can choose to stop receiving marketing emails from us by following the unsubscribe link in those emails.
Access and Correction: You have the right to request access to the personal data we hold about you and request corrections to any inaccurate or incomplete information.
Account Deletion: You may request the deletion of your online account and associated personal data (subject to our legal requirements for retaining transaction records).
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below.
Sayoor Attn: Shakib Alam, CEO [info.sayoor247@gmail.com] [01877962665/01759694510] [UTTARA, SECTOR 9, ROAD 6-a, HOUSE 138]